Communication
Aim
To improve communication skills and knowledge by mastering a variety of material and a wide range of communication techniques. Participants are given an assortment of tools to help them in problem-solving.
Which topics are included?
- Assertiveness
- Giving and receiving feedback
- Different types of conversation partners
- Dealing with difficult people
- Communicating with impact
- Public performance
- Presentational skills
- Empathy and active listening
- Communication in selling
What are the benefits for the participants?
- Establishing better relations and developing different approaches to communication
- Applying specific tools in specific situations
- Solving problems in communication